Hopefully everyone receives the same service as I did
I didn't visit the store personally, but I found their online store. I was shopping around for a dining table that I liked, and USA Furniture Warehouse came up in the search engines. Their prices were great. I was skeptical because I never visited their store, plus they said they had the item in stock. I had visited other stores and they said it would take 3-4 weeks for the set to arrive. I paid online around 4:30 p.m., and the next morning around 9:45 a.m. I had the item in my home. Much thanks to Tam, their manager, for driving over 65 miles to drop off and help assemble the table. I am sure if you live a long way away that it will take some time for your items to get to you, but if you are near the L.A. area, then you might see it much sooner. I expected it to be damaged, or some catch. However, there was none. Hopefully everyone receives the same service as I did.Timothy Bearden
This is a beautiful, well made bedroom set. The top drawers are felt lined and move smoothly, and the bed assembly was easy and intelligently designed. The hardware is solid, not cheap. The color online is accurate and it looks gorgeous. The dresser and night stand, however, do not come with marble tops as stated in the description, but with wood tops that have a beautiful design much like the headboard. It looks great and is probably much lighter without the marble, so I did not care about that discrepancy.I ordered this on the weekend, and it arrived via a truck carrier 3-4 days later (California to Arizona). The carrier allowed me to choose which day it arrived and the driver helped me take it off the pallet and carry it into my house for $20 cash. There were no dents, nicks, or scratches … it arrived in perfect condition. The support person I talked to about shipping before I made the purchase was very helpful. Someone even called after I made the purchase to make sure that what I ordered was exactly what I wanted before they shipped it. I would definitely purchase from USA Furniture Warehouse again. I was very pleased all around!
Very happy customer
Just wanted to let you know i received my order. Wanted to say thank you! They are beautiful! Everything was packaged perfect, no damage . You guys are the best! I look forward to more orders.Thanks againVery happy customermichelle abbo
We feel fortunate to be one of the lucky ones
Anytime you order such an expensive set of furniture online you immediately feel apprehensive and skeptical. I felt both of these things and kept my fingers cross that the set we ordered would be the same once delivered. I dealt directly with the store manager Tom Lee and Tom delivered as promised. When the set arrived and I saw it for the first time I was in awe of its natural beauty. The colors were identical as shown on the website and my husband and I could not be more happier. It literally took almost 12 weeks from the date my order was processed and I can without reservation tell anyone considering the Faraday 3 piece top grain leather deep burgundy brown power sofa set that it was absolutely worth the wait. The size of each piece is perfect for any size room and the rubbed leather that blends the burgundy and brown colors together is exquisite. The mechanics that control the power recline and power headset is so smooth that you feel it is more of a glide to your preferred position that simply reclining. The added extra pleasant surprise that we did not expect are the cell phone, Laptop and IPAD chargers that are installed on each side of each piece of the set. Do not hesitate to order this set. This is not a set you will see often in your neighbors or friends home and to have this extra function was well over what we expected. It usually takes a lot to please me and we are more than satisfied. The manufacturer provides the sponges to use to clean the set with specific instructions on how to assemble the power when setting it up. Thanks to Tom Lee for making this happen and we will continue to review his furniture pieces for possible future purchases. We feel fortunate to be one of the lucky ones to have purchased this setGreensboro, NC resident
Outstanding to deal with and we highly recommend
Found USA Furniture online after much searching for a quality dining room set & master bedroom set. Making such a substantial purchase online was concerning but in the end our experience was outstanding. Purchased a white lacquer Italian made dining room named Roma & master bedroom set named Mangano both made by ESF which are absolutely beautiful. I cannot rave enough about Tom and the outstanding customer service he provided. He made sure the delivery was made in our tight time frame and followed up on every aspect of the order. We had actually picked out a different bedroom set but when Tom saw the dining room set we picked out he suggested the Mangano which we are so glad we purchased as it is absolutely beautiful. Have had many contractors in our new FL home & everyone of them has commented on the stunning dining room & bedroom set. If you are hesitant about purchasing furniture online don't hesitate with USA Furniture as they are outstanding to deal with and we highly recommend.Suzanne Graves
Excellent customer service!
excellent customer service! i ordered a michael armini piece and not only did i get a great price but tom went above and beyond and personally delivered the piece to me in less than 24 hours! who does that? i would recommend usa furniture to anyone! excellent job!
Amazing experience. I've been a long time user of yelp and not really one to write reviews, but for this experience I had to. We ordered a large dresser online and received our item the NEXT DAY. The courier was very professional, friendly, and helpful -- he reported that he took personal care to check the item and ensure there was no damage before shipping (a small thing that I have found commonly neglected in my online furniture buying experiences). And indeed, the item was in perfect condition. He really went above and beyond to make our experience better than I could have ever hoped for. Honestly surprised and delighted how easy and straightforward the whole process was.
USA Furniture is the best
Its beautiful when you see it on line, but when it arrives, its absolutely AMAZING!!! USA Furniture is the best!!! I;ve been trying to get this same bedroom set since November of 2014. People from different stores running scams. Its worth ordering from California.
I spoke with Tom from USA Furniture On a Wed, furniture was loaded on the truck the next day and schedule for delivery the next week. I look forward to doing ongoing business with Tom and USA Furniture from now on and referring him customers.Pebbles Riley
His customer service and support were right on
One thing I'm always skeptical about ordering large items or expensive items on line or over the phone. We found this livingroom set, the McFerran Estonia, for our new home. They arrived in excellent condition and are very comfortable. Your sales rep, Tom, was extremely helpful and kind. His customer service and support were right on.Charles Stewart
Best prices online extremely satisfied customer services
Best prices online extremely satisfied customer services
I bought formal dining set on their website and received 10 days later extremely secure packing , they add 1 more layer carton around whole package (huge package)
Open up up can see their inspected tags on every boxes (exactly they have told me before I place my order) I am really satisfied with product and customer services and thanks for best price and supper fast shipping and secure package . I recommend this store with many reason , price - large selection - customer support available after store's hours what is great services .
I recommended will come back
This store is lowest price you can find no where ,customer services excellence really friendly and not pushy prompt time delivery they have really large selection online to chose. I bought 1 mattress 1 week and come back for other brand memory foam really nice they knew what they offer to you,I recommended will come back .
Good morning Tom
Good morning Tom:
Just a quick note to let you know I received the dining room table and chairs on Monday night - they arrived in perfect condition and the driver was very courteous and helpful. I absolutely love the table and chairs - they are truly beautiful and such high quality. The only issue we had was my husband is over 6 feet tall and 230 pounds so with all the cushioning on those beautiful leather chairs it was a pretty tight fit to get his legs under the table - no problem though he just raised the table height by adding 1 1/2 inch plywood between the table pedestal and the table - worked great! Thanks again for such great service. Feel free to post this on any of your sites for customer service. I will highly recommend USA furniture to anyone I know buying furniture. It was a great experience!